Refund policy in case of damage during shipment
- If by any reason you detect that the item is broken, please don't accept it. We will only send it again if you reject the item. So before you receive it be sure that frame or glass are not broken. If you check that is broken, please report to the courier that you dont want to receive the shipment because it come broken.
- If an item is damaged during shipment, in order to facilitate an insurance claim we require the following images:
- · Photo of the damaged item in its totality: the image have to show the damage in its totality, not only a detail.
- · Photo of the exterior wrapping, including the entire label of the delivery company.
- · Photo of the damaged item inside the opened wrapping showing the protections used for the shipment.
- Claims of damage, as well as photos of same, must be received by us within 7 calendar days of the receipt of the item by the buyer.
Returns of items
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- If you wish to return an item or items because you have changed your mind about them for some reason, you have to send the items back and we'll refund your initial purchase price only, not the outgoing shipping price, since this is paid to the shipper.
- Return shipping fees are the responsibility of the buyer, and all returns should be sent with a tracking number.
- Refunds are given only as long as the item(s) is received in the same condition as when we shipped it to you. Items that are returned in a condition other than that in which they were sent out are not eligible for refunds.
- Customers who return items without a tracking number do so at their own risk; items that are lost or damaged during return shipping are exclusively the buyer's responsibility.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 working days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
- To return your product, you should mail your product to: Nou de Sant Pere, 63 3º, Terrassa - 08221, Spain.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any question please contact us or firstname.lastname@example.org